MTX Return Policy

The MTX Audio 30-Day Money-Back Guarantee

At MTX Audio, we are serious about sound®. Therefore, if you are not "blown away" with your purchase, for any reason, you can return any items purchased directly from MTX.com that are complete and like new within 30 days. Products purchased from authorized MTX retailers must be returned through that same retailer. Products purchased through non-authorized MTX retailers may not be returned.

For the fastest and most accurate return, please send your request to us via email at MTXWarranty@MTX.com to receive a Return Authorization (RA) number and instructions for your return. If you happen to call us, we will kindly ask you to send your request via email so that we can record it in writing.

We must have a copy of your original invoice before issuing any Return Authorizations.  Please also remember to include a copy of your original invoice inside the return as well.  We also require that you add the provided RA number as an ‘Attention To’ line to the shipping label to help us process your request even faster.

All returned merchandise must be in original condition, and must include the original factory box (UPC bar codes and serial numbers must be intact), factory packaging, peripherals (wires, hardware, etc.), and all instruction booklets. The RA number must not be written or printed on the product box or packaging.

MTX thoroughly inspects our returns upon arrival. If all conditions stated above are not met, we reserve the right to refuse credit. On all credit refusals, the customer is responsible for all return freight and/or disposal costs.

Return Authorization Requests are held open for 30 days from the date of approval and will be closed after that time rendering all agreements to the authorization null and void.

Return Exceptions:

  • Any product not purchased directly from MTX.com
  • Any product without a valid, readable serial number
  • Any product that is returned without all original packaging and accessories
  • Any product that exhibits physical damage or abuse

Products that are not eligible for return for any of the above reason(s) will be sent back to you at your cost and expense.

 


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